Information We Collect

When you engage with seranoquitrax's fundamental analysis services, we collect information that helps us provide better financial insights and maintain our platform. This happens in a few different ways, and we want to be upfront about what we're gathering.

Personal Information

We collect details you provide directly when you create an account, request analysis reports, or contact our team. This includes your name, email address, phone number, and professional details relevant to your investment interests. If you're subscribing to premium analysis services, we'll also collect billing information.

Usage and Technical Data

Our systems automatically collect information about how you interact with our platform. This includes your IP address, browser type, device information, pages visited, time spent on different sections, and which analysis reports you access most frequently. We use this to improve our service and understand what content provides the most value.

• Account registration and profile information
• Communication preferences and contact details
• Financial analysis requests and saved reports
• Website interaction data and usage patterns
• Device and browser technical specifications
• Location data (general geographic area, not precise location)

How We Use Your Information

Your information helps us deliver relevant financial analysis and maintain a high-quality service. We're not in the business of selling data – we're focused on providing valuable fundamental analysis insights.

Service Delivery

We use your information to provide customised analysis reports, send market updates that match your interests, and ensure our platform works smoothly for your research needs. This includes personalising the dashboard based on your investment focus areas and sending relevant alerts about companies you're tracking.

Communication and Support

We'll use your contact information to respond to your questions, provide technical support, and send important updates about our services. You'll receive analysis reports you've requested and occasional insights we think might be valuable based on your previous interests.

Information Sharing and Disclosure

We keep your information private and don't sell it to third parties. There are limited situations where we might share information, and we want to be clear about when that happens.

Service Providers

We work with trusted companies that help us operate our platform – things like payment processing, email delivery, and data hosting. These providers only access information necessary to perform their specific functions and are contractually obligated to protect your data.

Legal Requirements

We may disclose information if required by Australian law, legal process, or to protect our rights and the safety of our users. This would include responding to valid court orders or investigating potential fraudulent activity.

• Technical service providers (hosting, email, payment processing)
• Analytics providers (aggregated, non-personal data only)
• Legal authorities when required by Australian law
• Professional advisors (lawyers, accountants) under confidentiality agreements

Your Privacy Rights Under Australian Law

Under the Australian Privacy Principles (APPs) and Privacy Act 1988, you have significant control over your personal information. These rights are designed to give you transparency and control over how your data is handled.

How to Exercise Your Rights

To request access, correction, or deletion of your information, contact our privacy team at info@seranoquitrax.org. Include "Privacy Request" in the subject line and provide enough detail to help us locate your information. We'll respond within 30 days and won't charge fees for reasonable requests.

Data Security and Protection

We take data security seriously and use industry-standard measures to protect your information. Our approach combines technical safeguards with operational procedures to minimise risks.

Technical Safeguards

All data transmission is encrypted using SSL/TLS protocols. Our servers are hosted in secure Australian data centres with restricted physical access. We use firewalls, intrusion detection systems, and regular security monitoring to protect against unauthorised access.

Access Controls

Only authorised team members have access to personal information, and only when necessary for their role. We use multi-factor authentication for administrative access and regularly review who has access to what information.

• End-to-end encryption for data transmission
• Secure server infrastructure with regular updates
• Multi-factor authentication for admin access
• Regular security audits and vulnerability assessments
• Employee training on data handling procedures
• Incident response procedures for potential breaches

While we implement strong security measures, no system is completely immune to risks. We continuously monitor and improve our security practices to stay ahead of emerging threats.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of information have different retention periods based on their purpose and legal obligations.

Active Account Data

While your account is active, we retain your profile information, analysis requests, and usage data to provide ongoing service. You can update or delete most of this information through your account settings at any time.

Inactive Accounts

If you haven't used our services for 24 months, we'll send you a notice asking if you want to keep your account active. If we don't hear back within 60 days, we'll begin the process of deleting your personal information.

Legal Requirements

Some information must be retained longer to comply with Australian financial services regulations and tax requirements. This typically includes transaction records and communication logs, which we keep for seven years as required by law.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our platform. These small files help us remember your preferences, understand how you use our service, and provide relevant content.

Types of Cookies We Use

Essential cookies keep the platform functioning properly – things like remembering you're logged in and maintaining your session. Analytics cookies help us understand which features are most useful and where we can improve the user experience.

You can control cookie settings through your browser preferences. Keep in mind that disabling certain cookies might affect how well our platform works for you.

• Essential cookies for platform functionality
• Analytics cookies for service improvement
• Preference cookies to remember your settings
• Security cookies to detect suspicious activity

International Data Transfers

Your information is primarily stored and processed within Australia. However, some of our technical service providers operate internationally, which means your data might be processed in other countries with adequate privacy protections.

When we do transfer information internationally, we ensure the receiving country has adequate privacy laws or we put in place additional contractual protections. We never transfer data to countries without appropriate privacy safeguards.

Changes to This Privacy Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform.

Minor updates, like clarifying existing practices or updating contact information, will be posted here with a new effective date. We encourage you to review this policy periodically to stay informed about how we're protecting your information.

If changes significantly affect how we handle your personal information, we'll seek your consent before implementing them.